Privacy Policy

BOSS Installation Services ("BOSS", "we", "our", or "us") respects your privacy and is committed to protecting personal information that we collect, process, store, or receive in connection with our services.

This Privacy Policy explains how information may be collected, used, stored, disclosed and protected when you interact with BOSS, including through our website, customer portal, service-request system, technician workflow, invoice and payment system, customer-support features, and related services.

The information we collect depends on how you interact with BOSS. This may include information you provide directly as well as information generated while services are being delivered.

We may also collect technical information associated with use of our website or application, such as browser type, device information, timestamps, authentication events and information reasonably required for security, diagnostics and operation of the Services.

BOSS may use personal information for purposes including:

• Creating and maintaining customer accounts.
• Receiving, reviewing and managing service requests.
• Scheduling installation, maintenance, repair or other service work.
• Assigning technicians to customer jobs.
• Allowing technicians to perform and document assigned work.
• Communicating job status and service updates.
• Creating and sending invoices.
• Maintaining payment schedules and payment history.
• Receiving and reviewing payment receipts.
• Sending transactional emails related to invoices, service completion and other account activity.
• Providing customer support.
• Collecting service ratings and feedback.
• Protecting accounts and preventing fraud, misuse or unauthorized access.
• Maintaining business, accounting and service records.
• Complying with legal, regulatory or contractual obligations.

When you submit a service request, BOSS may associate that request with your customer account and maintain information concerning the requested service.

When a technician is assigned, information reasonably necessary to complete the service may be made available to the assigned technician. This may include your name, service address, contact information, service description, appointment information and relevant job instructions.

Our systems may maintain a job activity history including when a job was created, assigned, accepted, started, placed on hold, resumed and completed.

BOSS may create electronic invoices associated with a customer's service request. Invoice information may include:

• Customer name and email address;
• Invoice number;
• Description of services;
• Invoice amount;
• Amount paid and outstanding balance;
• Payment schedule, including full, weekly, monthly or other agreed payment arrangements;
• Payment method;
• Due dates; and
• Payment and receipt history.

Customers may be permitted to upload a receipt or other proof of payment through the customer portal. Such files are used to assist BOSS with payment verification and record keeping.

Where payment is processed through a bank, payment processor or other third-party financial service, that provider may separately collect and process information according to its own privacy practices.

BOSS may allow customers, technicians or authorized staff to upload images and documents connected with service delivery.

These files may include:

• Job-completion photographs;
• Photographs documenting installed equipment or work performed;
• Images relevant to a service request;
• Payment receipts; and
• Other documents reasonably required to administer the service.

Uploaded material should not contain unrelated confidential, sensitive or personal information that is unnecessary for the service.

BOSS may use the contact information associated with your account or service request to send transactional communications.

These communications may include:

• Service-request confirmations;
• Appointment or job updates;
• Invoice emails and attached invoice documents;
• Payment-related information;
• Job-completion notifications;
• Rating or feedback requests; and
• Security or account-related communications.

Service-related communications may be necessary for BOSS to administer an active service request, account, invoice or customer relationship.

BOSS may use third-party technology providers to operate portions of our Services. These providers may process information on our behalf when necessary to provide their services.

Depending on the features you use, these providers may include:

• Google Firebase for services such as authentication, databases, file storage, hosting and server-side functions;
• Resend for transactional email delivery;
• Hosting, domain, security or infrastructure providers;
• Payment processors or financial institutions when applicable; and
• Other service providers reasonably necessary to operate BOSS.

Third-party services may operate under their own privacy policies and terms. Their processing practices are governed by the agreements and laws applicable to those providers.

Our website and related technology may use cookies, browser storage, authentication tokens or similar technologies where necessary to operate website and account features.

These technologies may be used to:

• Keep users signed in;
• Authenticate customer, technician or administrator accounts;
• Maintain application preferences;
• Support security features;
• Enable application or Progressive Web App features; and
• Improve reliability and operation of the Services.

Disabling required browser storage or cookies may cause certain account or website features to stop working correctly.

BOSS takes reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

No electronic system, storage system or method of transmission can be guaranteed to be completely secure. Customers are also responsible for maintaining the confidentiality and security of their account credentials.

BOSS may retain information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain customer and payment records, resolve disputes, support warranties, maintain security and comply with legal or accounting obligations.

Certain records may therefore remain after a service has been completed or an account is no longer actively used.

Where information is no longer reasonably required, BOSS may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and legitimate business needs.

Subject to applicable law and appropriate identity verification, you may contact BOSS regarding personal information associated with you.

Depending on the circumstances and applicable legal requirements, you may request:

• Information about personal information BOSS maintains about you;
• Correction of inaccurate or incomplete personal information;
• Access to certain personal information;
• Deletion of certain personal information where BOSS is not required or otherwise permitted to retain it;
• Updating of your account or contact information; or
• Information about how your personal information is being used.

BOSS customer accounts and online service-management features are not intended to be used independently by children.

Our Terms require account holders to meet the applicable eligibility requirements for using the Services. If we become aware that personal information was improperly provided by a child, we may take appropriate steps to review or remove that information, subject to applicable law and legitimate record-keeping requirements.

BOSS Installation Services operates in Jamaica. We seek to handle personal information in accordance with applicable Jamaican privacy and data protection requirements.

Some technology and service providers used by BOSS may store or process information on systems located outside Jamaica. Accordingly, information may be transferred to or processed in other jurisdictions where our service providers operate.

Where required, BOSS will take reasonable steps concerning the protection of personal information handled through such service providers.

BOSS may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, court order or lawful governmental request;
• Protect the rights, property or safety of BOSS, our customers, technicians, employees or others;
• Investigate suspected fraud, abuse, security incidents or unlawful activity;
• Enforce applicable agreements or policies; or
• Establish, exercise or defend legal claims.

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices or applicable requirements.

When this Policy is updated, the "Last Updated" date shown at the top of this page will be revised.

Where appropriate, BOSS may provide additional notice of material changes through the website, customer portal, email or another reasonable method.

If you have questions about this Privacy Policy, the handling of your personal information, or wish to make a privacy-related request, please contact BOSS.